Terms of Service

These Terms of Service (“Terms”) govern access to and use of the MACS Enterprise platform, including the MACS: CM and MACS: IW mobile applications and the MACS web application (collectively, the “Services”) provided by SOMA AI LLC (“SOMA AI,” “we,” “us”). By accessing or using the Services, you agree to these Terms.

1 The Services, the Customer Organization, and Precedence

MACS Enterprise is a workers’ compensation care-coordination and documentation platform provided to organizations — case-management firms, insurers, third-party administrators, and employers (each a “Customer Organization”) — under a separate written agreement between SOMA AI and the Customer Organization (the “Organization Agreement”). Access is by invitation only. Two kinds of users: Authorized Users (case managers and staff enrolled by a Customer Organization) and Injured Worker Users (individuals enrolled by invitation from a case manager in connection with a workers’ compensation matter).

Precedence: the Organization Agreement governs commercial matters between SOMA AI and the Customer Organization — including fees, data ownership, access, retention, and return of data. These Terms govern individual users’ conduct and in-app use of the Services. For Authorized Users, in any conflict on commercial matters, the Organization Agreement controls.

THE SERVICES ARE NOT A MEDICAL DEVICE. SOMA AI IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. AI-GENERATED CONTENT IS DOCUMENTATION-SUPPORT MATERIAL, SUBJECT TO CLINICIAN REVIEW, AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL JUDGMENT.

2 Eligibility and Accounts

You must be at least 18 years old. Accounts are created by invitation only; there is no public registration. You are responsible for safeguarding your credentials and all activity under your account; do not share credentials or use another person’s account. Authorized Users must maintain multi-factor authentication as required by the Services. Accounts may be suspended or deactivated by SOMA AI or by your Customer Organization.

3 Recording and Consent

The Services include a visit-recording feature governed by a built-in consent workflow: jurisdiction-specific consent language must be accepted and documented before recording is enabled, and the authorizing consent is permanently associated with each recording. You agree to:

• record medical visits only through the Services’ consent-gated recording flow, and never attempt to bypass, disable, or falsify the consent workflow;
• for Authorized Users, use the CM-facilitated consent process only with the genuine, informed agreement of the injured worker;
• ensure that any notices to, or consents from, other participants in a recorded conversation that are required by applicable law are provided or obtained, and recorded within the Services’ workflow where the workflow provides for them; and
• comply with all applicable recording and privacy laws. The consent workflow is designed to support compliance with state recording-consent requirements, but users remain responsible for lawful conduct in the room.

Injured Worker Users may decline or withdraw recording consent at any time without losing access to the other features of the Services. Users agree to cooperate with reasonable audit and compliance inquiries relating to the consent workflow.

4 Permitted Use

Subject to these Terms, SOMA AI grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose: coordination and documentation of workers’ compensation cases in which you are a participant. You will not: access case information you are not authorized to access; use the Services for any unlawful purpose or to store or transmit infringing content; reverse engineer, decompile, or probe the Services; interfere with or disrupt the Services or attempt unauthorized access; use the Services or data obtained from them to develop a competing product; or misrepresent AI-generated draft content as physician-authored or as a verified medical record where it has not been reviewed.

5 AI-Generated Content and Professional Responsibility

The Services use artificial intelligence to transcribe recorded visits, draft clinical (SOAP-format) summaries, suggest medication list updates, and, where enabled, surface guideline-based decision support. AI-generated content may contain errors and is not a complete or verified record of a medical appointment. By design, AI-drafted summaries are not released to Injured Worker Users until an Authorized User has reviewed them, and AI-suggested medications are not added without Authorized User approval. For licensed professionals: the Services support, and do not replace, your professional judgment; you remain responsible for documentation you approve. Decision-support content is informational, is not shown to Injured Worker Users, and does not direct, authorize, or deny care; treatment decisions remain with treating providers.

6 Your Content and Case Records

Users retain ownership of content they create. As between SOMA AI and the Customer Organization, the Organization Agreement governs data ownership, access, retention, and return. You grant SOMA AI a limited license to host and process content solely to provide the Services, including transmission to our AI service providers under the safeguards described in our Privacy Policy. SOMA AI does not sell user content and does not permit its AI providers to train models on it.

7 Privacy

Our Privacy Policy (incorporated by reference) describes our data practices, including our handling of health information and our Business Associate Agreements with service providers.

8 Fees

The Services are provided to Customer Organizations under the Organization Agreement; fees, if any, are established there. The mobile applications contain no in-app purchases, and nothing is sold to Injured Worker Users.

9 Termination

Access may be suspended or terminated by SOMA AI or your Customer Organization, with or without notice, including upon the end of the Organization Agreement, the closure of your case, or violation of these Terms. Upon termination your license ends; Sections 3–6 and 10–13 survive. Data handling upon termination is governed by the Organization Agreement and applicable law.

10 Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOMA AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOMA AI AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR PERSONAL INJURY, LOSS OF DATA, OR LOST PROFITS, ARISING FROM USE OF OR INABILITY TO USE THE SERVICES. SOMA AI’S TOTAL AGGREGATE LIABILITY TO ANY USER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100), OR (B) THE AMOUNTS PAID TO SOMA AI BY YOUR CUSTOMER ORGANIZATION ATTRIBUTABLE TO YOUR USE OF THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12 Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law provisions.

Injured Worker Users. Before formal dispute resolution, contact legal@somaaillc.com; we will attempt informal resolution within 30 days. If unresolved, disputes shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in Indiana or by video conference. YOU AND SOMA AI EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Either party may bring an individual action in small claims court, or seek equitable relief in a court of competent jurisdiction to protect intellectual property rights.

Authorized Users. Disputes arising from an Authorized User’s use of the Services on behalf of a Customer Organization are governed by the dispute-resolution provisions of the applicable Organization Agreement; absent such provisions, exclusive jurisdiction and venue lie in the state and federal courts of Indiana.

13 Apple App Store Notice

The mobile applications are distributed through the Apple App Store. You acknowledge that: (a) these Terms are between you and SOMA AI only, not Apple, and Apple is not responsible for the applications or their content; (b) Apple has no obligation to provide maintenance or support; (c) in the event of any failure to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price (there is none), and to the maximum extent permitted by law Apple has no other warranty obligation; (d) Apple is not responsible for addressing any claims by you or a third party relating to the applications, including product liability, legal or regulatory compliance, and consumer protection claims; (e) in the event of a third-party claim that an application infringes intellectual property rights, SOMA AI, not Apple, is responsible for its investigation, defense, settlement, and discharge; (f) you represent that you are not located in an embargoed country and are not on any U.S. government prohibited-party list; (g) you must comply with applicable third-party terms of agreement when using the applications; and (h) Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the applications. Questions or claims regarding the applications: SOMA AI LLC, legal@somaaillc.com.

14 Changes; Miscellaneous

We may modify these Terms with notice of material changes through the Services; continued use constitutes acceptance. These Terms plus the Privacy Policy (and, for Authorized Users, the Organization Agreement) are the entire agreement regarding the Services. If any provision is unenforceable, the remainder continues in effect; failure to enforce is not waiver; you may not assign these Terms without SOMA AI’s consent.

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