How it works
MACS turns appointments, conversations, and communications into structured claim data and automated workflow — across three connected surfaces, with a case manager always in control.
The workflow
A case manager reviews and approves AI output before anything reaches the injured worker. The platform does the manual work; your team keeps the judgment.
Voice, appointments, messages, and documents are captured at the source — with per-state consent enforced before any recording begins.
AI extracts diagnoses, work status, medications, and next actions, turning unstructured conversation into clean claim data.
Summaries and updates are routed to the right party — adjuster, employer, provider, and claimant — each getting what they need.
Follow-ups, reminders, and status updates run on their own, so nothing falls through the cracks between touchpoints.
One platform, three surfaces
The operations dashboard, the field app, and the claimant app share one source of truth — so coordination flows seamlessly between the office, the field, and the injured worker.
The command center for the whole caseload — every claim, summary, message, and next action in one place, where your office team already works.
For case managers on the move — capture appointments, manage the caseload, handle tasks, and message securely, all from an iPhone.
Plain-language summaries, medications, and a direct line to their case manager — reviewed and approved by a person before it ever reaches them.
A person stays in control
MACS drafts the documentation and surfaces what matters — but a case manager reviews and approves AI output before it reaches the injured worker. Automation extends your team's reach without removing the human from the loop.
Book a pilot and we'll run real claims alongside your staff — you see the documentation, the worker experience, and the numbers before you scale.
Book a pilot
MACS